Gap personnel acting as an employment agency are currently recruiting for a Customer Service Advisor for their well-established client based in Smethwick. This will be a 12-week temp to perm position.
Job Purpose:
* To act as front-line liaison between the customer and their requirements.
* To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.
* Responsible for providing administrative support to the Sales Department.
Job Duties:
* Complete telephone and email sales enquiries.
* Deal with customer queries efficiently and effectively or escalate where necessary.
* Input customer orders and raise delivery notes to ensure on-time order delivery.
* Upon request, update customer order delivery status including live and outstanding deliveries.
* Ensure the accurate completion of paperwork, including delivery paperwork and QHSE documentation.
* Assist in populating and maintaining central customer database (CRM).
* Actively promote all company services and participation in sales promotions.
* Raise any concerns with the Office support manager as and when necessary.
* Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.
* Arrange the collection of returning goods from customer premises.
* Monitor backorders and VORs and input into production to expedite overdue orders.
* Produce accurate export documentation and invoices to enable timely payment from customers.
* Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
* Telephone liaison with overseas sales offices & foreign customers as necessary.
* Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.
Requirement/Experience/Competence/Qualifications:
* Proven experience working within a fast-paced telephone sales environment.
* Proficiency in MS Office (MS Excel and MS Outlook in particular).
* Proven experience to work as part of a team.
* Attention to detail and problem-solving skills.
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to multi-task.
* Displays a good attitude towards work, and the aims and objectives of the company.
Hours: Monday - Friday 7:45 - 16:45
Salary: £12.50 per hour
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