Customer Service Advisor
£26,000 PA + Quarterly bonus scheme
Eynsham, OX29
Full-Time / Permanent
Monday to Friday 08:00-17:00
Job Summary:
As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.
Key Responsibilities:
Answering inbound customer calls
Making outbound calls to lapsed and active customers
Accurately processing orders
Providing prices and stock availability
Identifying the best-suited product for the customer
Problem-solving
Building strong relationships and identifying opportunities
Recognising up-selling opportunities
Advising on lead-time for back-ordered items
Providing updates on order status
Managing orders and quotations
Following up on provided quotations
Updating the company CRM
Serving at the Trade counterBenefits:
Company bonus scheme
30 days annual leave – Increasing by one per year up to 33
Additional days off for: Birthday / Christmas Eve / Volunteering
Free parking
Discounted rates for company products
Company social events
H...