Hours: 37.5 hours per week
Published: 3 days ago
Closing: in 6 days
This is a Temporary, Full Time vacancy.
Are you looking for a role where you can make a difference and deliver great services across our communities?
As a Customer Experience Representative, you’ll work as part of a team to deliver customer experience and a high level of service for all our customers.
You’ll support Community Housing by providing a high-quality, personable service to customers through many forms of contact such as telephone and email.
You’ll be the first contact for customers to Community Housing, managing their expectations, summarising conversations, and recording them accurately on our internal system to create a positive customer experience.
Key Responsibilities:
* Keep calm when presented with complex issues from customers, and when under pressure.
* Ask questions to determine the best resolution for the customer.
* Follow procedures that give guidance on how to solve a customer issue.
* Hold a personalised, unhurried conversation with customers to ensure satisfaction and prevent repeat contacts.
If you answered yes to any of these questions, then don’t hesitate to apply for this exciting role today!
Please note this position is fixed term until 31/03/2026.
We have both full time and part time opportunities available. After the initial training period, hybrid working is available.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years, we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success.
When we are looking to recruit, we don’t just look for the best skillset or experience; we are also looking for people who will support our vision and ‘The Community Way’ of doing things.
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