Role: IT Assistant
Salary: £23,206
Location: Abercynon
Excited to be working with a well-established housing association who have an excellent, fun culture with excellent career opportunities. They are now looking for an IT assistant to help support the technical team and contribute to some exciting projects.
The role
Provide IT support including Care & Repair, and Down To Zero. Assist in maintaining and developing IT systems (PCs, servers, networks) and resolving hardware/software issues to improve system efficiency.
Key Responsibilities
Support the IT team with daily helpdesk tasks.
Maintain M365 admin centres and IT equipment.
Ensure network security (antivirus, ransomware protection, firewalls).
Assist with IT projects and system implementations.
Provide advice and training on IT systems.
Performance Measures
Maintain >95% system uptime.
Achieve >90% helpdesk ticket resolution.
Ensure PCs are protected by centrally managed antivirus.
Maintain accurate IT asset records and backups.
Key Skills & Attributes
Strong IT support and customer service focus.
Effective time and project management.
Excellent communication and problem-solving skills.
Proactive, adaptable, and team-oriented.
Technical Requirements
Degree/Diploma in IT or equivalent experience.
Experience in IT systems, Office 365, and Microsoft products.
Knowledge of systems administration, software upgrades, and database reporting.
Strong understandin...