Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space - it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of Designing Kitchens for Life Salary - £23,932.48 What you’ll be doing Working within a team you’ll action Product Warranty requests received from our stores on behalf of our customers. You’ll advise and respond to requests ensuring they are actioned accurately and efficiently raising any concerns of any potential threat to service. You’ll ensure customers are always kept up to date with the progress of claims via email and telephone, along with updating and maintaining customer records to allow full traceability. Also, you’ll analyse and provide feedback on all enquiries received within the department with a view to implement improvement actions. Your skillset for performance: You’ll be customer focused, with a constructive proactive approach and good organisation and communication skills to drive resolution to Warranty issues. Experience within a similar role is desirable but not essential as training can be provided. You’ll help to maintain and improve our Brand perception by delivering a positive customer experience. You’ll be empathetic with effective problem-solving skill and not afraid to make decisions and use your own initiative. Also, you must be computer literate with excellent letter writing skills. If you don’t meet all the requirements above, but feel really excited about the role, don't be discouraged, we still encourage you to apply. In our recruitment process, we will decide whether there are enough similarities between your skills and ambitions and the skills and competences required for the position. We believe you will enjoy working here if you: You have an open-minded personality and are thinking “outside-in” starting from customers’ needs You challenge the status quo; connect all actions to clear impact and goals and dare to fail. You listen to customers, colleagues, and other stakeholders; accept different views and opinions; proactively share knowledge and actively show and create openness within the team What’s in it for you? Why choose Nobia? We genuinely want your role within Nobia to be exciting, inspiring and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that’s vertical or horizontal, and where your voice is heard. You’ll quickly notice how much we value team collaboration, transparency, fun while working and we focus on being an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn’t just better for you - it’s better for life Your journey at Nobia also comes with a range of brilliant benefits, like: Personal development plan, access to tools and platforms A generous discount on our kitchen products Attractive Pension Scheme Discounts with various retailers Access to a Virtual GP Cycle to work Scheme 23 days holiday rising to 25 days after 5 years service Our story: Our story is something we are proud of. We foster an open, supportive and innovative work environment where we encourage each other to reach our full potential for personal and professional growth - across the group, from the Nordics to the UK. Read more about us at: https://www.nobia.com/about-us/