Employer Sheffield Children's NHS Foundation Trust
Employer type NHS
Site Sheffield Children's NHS Foundation Trust
Town 55 Albert Terrace Road, Sheffield
Salary £24,071 - £25,674 per annum pro rata
Salary period Yearly
Closing 13/03/2025 23:59
Administrative & Secretarial Support Officer
Band 3
Job overview
We are looking for a dedicated and compassionate person to join our Community Continence Service. You will provide comprehensive administrative and communication support to ensure efficient service delivery.
A focus on empathy and teamwork is essential as you support patients and staff in a healthcare setting. If you're organised, proactive, and committed to delivering high-quality service, we'd love to hear from you. Apply now to make a real difference in our community!
Main duties of the job
Reporting into the Community Continence Nurse Manager, your responsibilities will include:
* Manage patient and healthcare provider enquiries
* Update patient records and scheduling appointments
* Facilitate communication within the Trust and with external partners
* Help with data management, audit support, and policy compliance
* Help manage the Nurses' diaries
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to work
* Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Person specification
Qualifications/Training
* Recognised IT qualification
Experience
* Considerable experience working in an administrative or secretarial role
* Experience working in a customer service or patient facing environment
* Knowledge of data protection guidelines
* Experience of managing own workload in a busy role and working independently to complete tasks on time
* Worked with children and young people
* Worked within the National Health Service
Knowledge and Skills
* Knowledge of a range non-routine administrative procedures and ability to create new procedures
* Excellent typing skills and ability to prepare letters and other documents
* Knowledge of supplies management e.g. monitoring inventory and ordering stock
* Attention to detail and accuracy
* Experience in a healthcare setting
Personal Attributes
* Ability to collaborate with colleagues and adapt to diverse communication styles
* Willingness and flexibility to adapt to changing priorities in a dynamic and fast-paced working environment
* Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues
* Ability to use and maintain electronic medical record systems
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