Are you interested in supporting families to access home to school transport, whilst abiding by legislation and policy? Do you enjoy teamwork, have a positive attitude, and taking initiative? About the team and role The Home to School Transport Customer Relations and Appeals role sits within the Transport Delivery Group of Warwickshire County Council. The team are responsible for the delivery of home to school transport, adult social care transport and subsidised public transport networks within Warwickshire. This role will be critical in providing clear and consistent communication to various stakeholders, whilst following relevant policies and processes. For further information please see the Job Description and Person Specification. Working for Warwickshire – This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. To discuss the role please contact Kirsty Anderson via kirstyandersonwarwickshire.gov.uk Closing date: midnight on 3 rd March Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayrollwarwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more