Job summary Job summary To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met. Its a bank position with flexible working hours as per duty rota. Main duties of the job Main duties of the job - Prescription Processing - Patient Interaction - Liaison and Data Management - Support practice clinical pharmacists as required. - Handle sensitive patient information with utmost confidentiality, respecting patients' privacy. About us East Croydon Medical Centre is centrally located in the fast developing town of Croydon with its many transport links. The practice care for 25,000 patients from a diverse population. We are a large, hardworking General Practice with a multi-disciplinary Team which includes Pharmacists, Practice Nurses, Healthcare Assistants, Physician Associates, GPs, along with a supportive and experienced administrative Team. We enjoy and feel positive about modern General Practice but also strive to ensure a healthy home/work balance. We are active members of our Primary Care Network and support the ethos behind this. Date posted 09 October 2024 Pay scheme Other Salary £11.44 an hour Contract Bank Working pattern Part-time Reference number A0433-24-0011 Job locations 59 Addiscombe Road Croydon CR0 6SD Job description Job responsibilities Process repeated prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol. Produce prescriptions for the GP to sign in an acceptable timeframe. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe. Generate requests for medication on behalf of the patient for non-repeat items. Actively encourage patients to reconcile medications to facilitate monthly collections. Discuss with patients their requirements, encouraging patients to order only what they require. Act upon compliance issues, liaising with the appropriate clinician. Ensure medication reviews are arranged by maintain an accurate recall system. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients Input data into the patients healthcare records as necessary. Deal with all prescription related enquiries in a timely manner Record and reported adverse effects accurately and appropriately, informing the practice manager immediately. Read code data on EMIS. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. In addition to the primary responsibilities, the prescription clerk may be requested to: Support the practice clinical pharmacists as required. Partake in audit as directed by the audit lead. Support the Deputy Practice Manager in reviewing and updating the practice prescribing policy. Complete opening and closing procedures in accordance with the duty rota. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Job description Job responsibilities Process repeated prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol. Produce prescriptions for the GP to sign in an acceptable timeframe. Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe. Generate requests for medication on behalf of the patient for non-repeat items. Actively encourage patients to reconcile medications to facilitate monthly collections. Discuss with patients their requirements, encouraging patients to order only what they require. Act upon compliance issues, liaising with the appropriate clinician. Ensure medication reviews are arranged by maintain an accurate recall system. Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients Input data into the patients healthcare records as necessary. Deal with all prescription related enquiries in a timely manner Record and reported adverse effects accurately and appropriately, informing the practice manager immediately. Read code data on EMIS. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. In addition to the primary responsibilities, the prescription clerk may be requested to: Support the practice clinical pharmacists as required. Partake in audit as directed by the audit lead. Support the Deputy Practice Manager in reviewing and updating the practice prescribing policy. Complete opening and closing procedures in accordance with the duty rota. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Person Specification Qualifications Essential Educated to GCSE level or equivalent. GCSE Mathematics & English (C or above) Desirable NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS / Systmone / Vision user skills Experience Essential Experience of working with the general public. Experience of working in a health care setting. Experience as working as a prescription clerk. Person Specification Qualifications Essential Educated to GCSE level or equivalent. GCSE Mathematics & English (C or above) Desirable NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS / Systmone / Vision user skills Experience Essential Experience of working with the general public. Experience of working in a health care setting. Experience as working as a prescription clerk. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Croydon Medical Centre Address 59 Addiscombe Road Croydon CR0 6SD Employer's website https://www.eastcroydonmc.co.uk/ (Opens in a new tab)