Job summary Endoscopy Assistant Waiting List Co-ordinator We are looking for an enthusiastic, reliable individual to join the team as an Assistant Waiting List Coordinator within the Endoscopy Admin Team. This interesting role will include efficient management of several waiting lists. This is a permanent, full time 37.5 hour per week post. Flexible working will be considered, including 9 day working fortnight. Please note that sponsorship is not guaranteed. Please discuss any sponsorship requirements or working hours per week limits (due to your current visa)that you may have at interview. Main duties of the job You will require excellent communication and organisational skills and be able to manage your own workload. You should also have previous administration experience and a good knowledge of the current access and RTT targets. Use knowledge and experience of NHS booking systems to deliver appointments within NHS diagnostic waiting time targets in accordance with individual patient need, waiting list standards & Trust Access policy. To maintain the various administrative work streams of the Endoscopy Booking Team and provide support for endoscopy nursing staff and senior clinicians. To make decisions on a number of situations, often at short notice, using judgement and analytical skills. This may include requests for immediate cancellations/rearrangement of lists from clinical staff or senior managers, whilst taking into account Trust priorities and patient clinical needs. To use the PAS systems to direct book appropriate appointments for patients using knowledge of clinical requirements to book patients into the correct appointment slot and to ensure PAS patient contact details are checked, maintained and updated at all times. To work on own initiative to organise and manage the administration workload of the Endoscopy Booking team, taking into account management, directorate and clinical instruction, adapting to ever changing priorities. About us Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region. The Trust employs 5,000 staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career. Date posted 15 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Full-time, Flexible working Reference number 156-6712751 Job locations Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. Person Specification Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Desirable NVQ 3 or equivalent in administration. ECDL or equivalent Experience Essential Experience of Excel, Windows and the use of databases. Ability and expertise in managing own workload. Use of electronic patient record systems such as the Patient Administration System (PAS) and Maxims. Proven computer experience (Word, Excel, Email, Internet & PowerPoint). Desirable Previous NHS or similar healthcare background. Previous Waiting List management experience. MAXIMS, ERS and Scorpio trained. Customer Care skills. Person Specification Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Desirable NVQ 3 or equivalent in administration. ECDL or equivalent Experience Essential Experience of Excel, Windows and the use of databases. Ability and expertise in managing own workload. Use of electronic patient record systems such as the Patient Administration System (PAS) and Maxims. Proven computer experience (Word, Excel, Email, Internet & PowerPoint). Desirable Previous NHS or similar healthcare background. Previous Waiting List management experience. MAXIMS, ERS and Scorpio trained. Customer Care skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)