About us:
The Virtual Forge is an international company with offices in the US, UK, and Portugal. We create integrated technology and 3PL business solutions and we are looking for a talented Warehouse Operations Manager to join our team.
We use our software development and data analytics capabilities to provide fast, efficient, and highly integrated fulfillment solutions for our customers. This includes ordering modules, inventory management, and traceability solutions. At our Hatfield, PA fulfillment center, we operate as a Third Party Logistics (3PL) supplier, performing pick, pack, and ship services for a global medical device manufacturer.
You will be based in our office and fulfillment center facility in Hatfield, PA.
Role Overview:
The Warehouse Operations Manager is an important role within the 3PL operations of The Virtual Forge. The Warehouse Operations Manager is responsible for overseeing the efficient receipt, storage, and shipment of a wide range of goods within a fulfillment center setting. This role involves strategic planning and managing people, processes, and systems to ensure goods are received, stored, and shipped effectively while maintaining safety and compliance standards. The position requires a blend of leadership skills and practical knowledge, as the manager must optimize warehouse operations to meet business objectives and customer demands. As the key facilitator between various stakeholders, including suppliers, customers, and employees, the Warehouse Operations Manager ensures the smooth operation of receipt, storage, and fulfillment processes.
Duties and Responsibilities:
* Collaborate with workers and managers to solve work-related problems.
* Review work throughout the work process and at completion to ensure that it has been performed properly.
* Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
* Resolve personnel problems, complaints, and formal grievances when possible, or refer them to higher-level supervisors for resolution.
* Counsel employees in work-related activities, personal growth, and career development.
* Maintain accurate and timely order fulfillment and shipping from the team.
* Promote behaviors that lead to teamwork and cooperation.
* Assist with moving customer supplied product (including literature) and other materials to and from storage areas, loading docks, delivery vehicles, and containers, by hand or using forklifts and pallet jacks.
* Read work orders and/or receive oral instructions to determine work assignments as well as material and equipment needs.
* Facilitate picking and fulfilling orders from stock by reviewing packing slips to determine part numbers, lot numbers (if applicable), serial numbers (if applicable), and quantities of product and literature required.
* Assist in packing and shipping fulfilled orders.
* Help in managing and organizing both product and literature inventory.
* Help in maintaining appropriate Fulfillment and Shipping supply stock.
* Record product, packaging, and order information on specified forms and records.
* Inform designated employees or departments of any problems encountered.
Essential Skills:
* High school diploma or GED.
* Four years of relevant experience in fulfillment operations processes:
o Operate forklifts, pallet jacks, and other warehouse equipment.
o Experience scanning inbound and outbound inventory.
o Experience performing inventory reconciliation.
* A minimum of one year experience leading a team.
* Strong math aptitude and problem solving skills.
* Strong verbal and written communication skills.
* Great attention to detail.
* Ability to lift up to 50 pounds.
Additional Information:
* Job Type: Full time, salary.
* Hours: 6:30 am - 3:30 pm (to be agreed).
* Work Location: Hatfield, PA 19440.
What do you need to do:
* Send your CV.
* Include gross salary expectation and availability to start.
At The Virtual Forge, we are committed to being an inclusive employer that values diversity in our workforce!
We have a dedicated recruitment team that works globally to fill all our recruitment needs. Therefore, we don't need a response from recruitment companies. Thanks for understanding.
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