Campaign Manager (Telemarketing) Temp to Perm Contract to start ASAP!!
Location:Shirley, Solihull (Must live within a 7-mile radius)
Hours of Work: 37.5hrs 8.30am 5.00pm Mon Thurs + Fri 8.00am 3.00pm
Salary:£14.10ph (£27,500pa)
The Role
The Campaign Manager is an integral part of the team, you will be responsible for being the bridge between clients and the sales floor. Using your skills and expertise to encourage the Training Department to facilitate the targets for the clients. Following KPIs that will be discussed and set alongside the Operations Director.
1. Daily meetings with Trainer, Ops Director and Client Liaison Manager These are to review training documents and previous results to identify both specific agents and/or campaigns that require targeted support each day.
2. Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call)
3. Floor Training/Elbow Coaching Following the daily meeting you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents to ensure the agent is hitting required achi...