Team Member
Job Description
Department: Shops / Operations
Line Manager: General Manager
Management Responsibilities: N/A
This is itsu
We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
This is the Job
As a Team Member, you will have a good understanding of the back and front of house operations, working towards itsu standards. This role supports the management team in running a smooth shop operation during the day.
Core Responsibilities
* Maintain good relationships and communication with all the shop's team.
* Work together to ensure the shop, kitchen, and delivery business are kept in line with itsu standards. Attend and complete relevant compliance training and relevant section training to learn about itsu standards.
* Complete and keep up to date with the learning portal.
* Communicate appropriately with everyone in the team and customers. Maintain the required uniform standards, following all PPE standards required. Support ongoing training needs for the shop.
Fish Star
* Support training needs for the fish section, when needed.
Hospitality
* Know and follow the 6 Hospitality Steps at all times and Mystery Shopper standards.
* Serve customers efficiently, politely, and quickly in an engaging manner.
* Take the time to respond to customers' needs whilst delivering hospitable service.
* Follow Front of House (FOH) standards by maintaining beautiful displays, merchandising, and clean seating area as per 'How To'.
* Reduce queues through pace with a customer-first attitude.
* Ensure products are served according to itsu standards.
* Ask for help when needed to respond to customer questions and complaints.
* Greet and acknowledge customers within the shop, offering assistance when needed.
* Maintain delivery standards as per 'How to' and engage with our delivery drivers.
* Use service bell when required.
Quality
* Produce beautiful food following the itsu standards in an efficient and safe environment.
* Always follow the 5 Food Safety Focuses (5FSF) and 5 Food Quality Focuses (5FQF).
* Follow the First In First Out (FIFO) standards and report any Out of Date (OOD) products found to the management team.
* Adhere to all aspects of food safety and health and safety in accordance with the Law and itsu standards.
* Always follow Correct To Recipe (CTR) standards.
* Report immediately any quality issues you see to the management team.
* Follow the itsu standards as per 'How To' books.
* Report immediately any food safety or health and safety issues you see to the management team.
* Complete the Due Diligence Diary (DDD), correctly, when required.
* Support the management team in achieving an EHO 5 stars rating.
* Demonstrate and maintain a good knowledge of shop processes and standards, relating to your role.
* Maintain an immaculately clean and safe shop by following the Cleaning Around The Clock (CATC) and Cleaning As You Go (CAYG) cleaning processes.
Fish Star
* To follow the 'How to' standards for the fish section.
Profitability
* Reach and maintain the productivity guidelines in your section.
* Report any maintenance issues to the management team.
* Record and report any waste to the management team.
* Operate and clean equipment as per 'How To' standards.
Fish Star
* Control waste in the fish section by following itsu standards.
* Record waste in the fish section, accurately and in a timely manner.
This is You
You put people at the heart of everything you do by displaying the 4 itsu qualities and behaviours.
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