Hours per week: 37 and 29.5 hours
Interview date: To be confirmed after shortlisting
Day Service Promoting Health, Ensuring Care
We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.
Main duties of the job
At The Medley, we provide care to customers throughout the year. As a Care Support Worker, you will perform your duties in a person-centred manner, promoting well-being, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills, and leisure or work activities.
The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, 5 days a week.
Job responsibilities
Specific duties and responsibilities include:
1. Work in a person-centred way with customers and promote their well-being, choices, dignity, and independence. This will be achieved through the key-worker system.
2. Planning activities for and with customers, considering differing needs, wishes, and preferences.
3. Creation of menus taking into account medical conditions, wishes, preferences, diets, etc.
4. Support customers either living in their own home or whilst visiting the settings.
5. Where appropriate, support customers to understand and maintain their tenancies or licence agreements.
6. Support customers moving into or out of the property; to be involved in the planning, preparation, and execution of the move or stay at short break services.
7. Encourage and support customers in their personal, social (including religious), and leisure and work activities.
8. Support customers to maintain and develop relationships.
9. When required, undertake sleeping-in duties or waking night duties on the premises.
10. Act as a link person between the customer and work, college, or leisure establishments and advise those establishments as necessary on the requirements or needs of the customer.
11. Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.
12. Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc.) are met.
13. Assist customers with household tasks.
14. Where required, assist customers in administering their own medicine or administer medication to customers if this is required.
15. Seek advice and guidance from Senior support workers and the Team Leader.
16. Only in exceptional circumstances will the postholder be responsible for running shifts and should normally have access to more senior staff members whilst on shift.
17. Focus on the individual, their strengths, choices, assets, and goals through person-centred planning.
18. Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.
19. Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand-over at the start and end of a shift.
20. Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.
21. Engage in regular supervision sessions with either the Senior support worker or Team Leader.
22. In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade, or police, as well as your immediate line manager (or out of hours On-Call Manager).
23. Accurately complete all records required in accordance with Wiltshire Council policies and procedures.
24. Undertake learning opportunities relevant to the service the post holder works within.
25. The post holder may be required to travel between the settings and other locations.
26. Maintain the confidentiality of all information concerning customers.
27. Undertake any such other duties as are required and are appropriate to the job.
28. This post will involve unsocial and weekend working, as well as sleep-in duties.
29. Have a flexible approach and work within a varied rota including on call, evenings, weekends, sleeping-in, and waking night duties, as responsibilities and customers' needs may change.
Person Specification
Qualifications
* General Education to GCSE A*-C or equivalent skills and experience
* Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults
* Willingness to undertake L2 Diploma in Health & Social Care (Adults)
* Proven ability to use a variety of communication methods effectively
* Physically fit and able to perform all requirements of the job role
* Previous experience of building good working relationships and teamwork
* Proven ability of being able to remain calm and make decisions in difficult situations
* L2 Diploma in Health & Social Care (Adults) or equivalent
* Knowledge of First Aid and experience of applying it
* Awareness of health and safety requirements and able to perform moving & handling safely
* Knowledge of the principles of Food Hygiene
* Knowledge of the Person-centred approach
* Experience of supporting people on a one-to-one basis
* Driver
Experience
* Experience which demonstrates ability to undertake the role.
* An understanding of relevant procedures and working practices.
* Awareness and understanding of the client group.
* Training and knowledge in a range of procedures and medical equipment to support clients.
* Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to the role.
* Sensitivity and empathy to build trusting and supportive relationships with clients and families.
* Care skills and basic knowledge of mobility, nutrition, and financial issues in order to provide practical, emotional support to clients and families.
* Ability to follow routines, carry out set care plans, record and monitor changes in client condition.
* Basic literacy and numeracy.
* Ability to communicate one-to-one and in small groups with relevant client group.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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