Job Description What will you be doing? You will be joining an energetic and diverse Customer Operations team, where we put customers & world-class customer service at the heart of everything we do. This role will specifically be supporting our 180 independent sellers across the UK and their merchants. We assist our sellers and merchants through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Day-to-day you will be: Answering a high volume of incoming calls/emails/web chats Providing 1st line support and dealing with call queries, questions and escalations from our independent sellers Maintain accurate and consistent record keeping while updating notes on the database Taking care of complaints and escalating as and when necessary to senior management Assist senior management by identifying trends and issues