Job Description
What will you be doing?
You will be joining an energetic and diverse Customer Operations team, where we put customers & world-class customer service at the heart of everything we do. This role will specifically be supporting our 180+ independent sellers across the UK and their merchants. We assist our sellers and merchants through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Day-to-day you will be:
* Answering a high volume of incoming calls/emails/web chats
* Providing 1st line support and dealing with call queries, questions and escalations from our independent sellers
* Maintain accurate and consistent record keeping while updating notes on the database
* Taking care of complaints and escalating as and when necessary to senior management
* Assist senior management by identifying trends and issues
Qualifications
What are we looking for?
* Previous experience in an inbound customer services or technical support role
* Technically astute
* Ability to problem solve and work under pressure
* High level of accuracy and attention to detail
* Ability to act on own initiative, within set guidelines to support customers
* Experience providing advice, guidance or technical support over the telephone
* Team player
Additional Information
What can we offer you?
* A basic salary of £30,000 per annum
* 25 days of Annual Leave + Bank Holidays
* Clearly defined career progression ladder and growth opportunities within the business
* Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps
* Extended and improved maternity and paternity leave choices
* Private Medical and Life Insurance
* Pension Scheme