Host - Wave Maker Only Reporting to: Floor Manager Our Values and Behaviours Delivering the exceptional, every day Our purpose: Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: A place to work where you can thrive and be your best every day. Our promise to our customers: A trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture – our core values and how we behave: We are one Mitie: We work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are built on integrity and trust: Integrity and trust are at the heart of all we do. We treat others as we would like to be treated. We go the extra mile: Going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: Our diverse culture and backgrounds create ideas and insights. Everyone at Mitie has a voice. Our customers' business, is our business: We are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Objectives and Responsibilities Working as part of a 5 Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience. Service Excellence Responsible for understanding, following and driving company standards (i.e., Standard operating procedures). Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI. Informed knowledge of the contractual KPIs & SLAs. Engagement, Culture & Communication Responsible for acting and behaving in line with One Code. Responsible for attending/participating in monthly team meetings, briefings & internal communications. Client Relationships Accountable for positive client perception. Informed knowledge of key stakeholders on the account. Finance & Commercial Awareness Responsible for completing monthly timesheet or equivalent and following expenses procedures. People & Productivity Responsible for following time off work, grievance, whistle-blowing & disciplinary procedures. Business Development Informed knowledge of how to raise ideas to grow the contract/expand or enhance service. QHSE and Wellbeing Accountable for reporting any near misses or incidents. Responsible for working in a safe manner at all times. Main Duties Maintain high level knowledge of each Agency's VIPs to ensure a personalised service. Collecting VIPs from Reception and escorting them to the dedicated Agency floor. Understanding of the dedicated Agency's ways of working, culture, key clients. Key communication with floor manager to diarise upcoming VIP visits. Greeting of Visitors: Welcome visitors, clients, and guests as they arrive at the office. Managing the Entrance Area: Keep the space tidy, organised, and presentable. Potential Inbox Management: Managing the WM reception inbox and fielding enquiries. Managing Appointments and Schedules: Management of ad hoc room bookings. Potential Administrative Support: Taxi bookings, courier bookings, registering visitors. Assisting with Meetings: Organising and setting up in-office meetings, including arranging refreshments. Carry out daily inspections of building health and safety standards. Raising and logging reactive jobs throughout the building. Completing meeting room checks and daily checks of the building. Conducting building inductions for new starters. Full meeting room and events support including set-ups and stationary deliveries. Ensure all customer requests are dealt with efficiently and effectively. Acquire a good knowledge of all on-site services. Work to and periodically review operating procedures with management. Support Emergency Evacuation procedures for less abled guests. Ensure meeting, conferencing and event spaces are set to a defined standard. Person Specification A clear understanding of Health & Safety practices. Customer-oriented approach. Enthusiastic and conscientious. Computer literate (Word, Excel, Outlook). Clear, strong, and confident communication skills. Team player with an enthusiastic attitude. Able to work off their own initiative. Organised, capable of managing multiple workflow requirements. High attention to detail. Passionate about exceptional customer service. Health and Safety Responsibilities Follow Group and company policies and procedures at all times. Report deficiencies in systems of work or equipment that may result in risk to health and safety. Use work equipment and personal PPE properly and as trained. Information Security Ensure compliance with Mitie's information security procedures. Proactively identify and report security risks.