7 months contract with a Local Authority Job Purpose To be responsible to the Divisional Director as a Head of Service to lead and manage the Housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work. To contribute to the embedding of the Councils operating model and drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities. Key Duties/Accountabilities Responsible for strategic and operational delivery of the Housing Service Centre for the Councils Housing Management Division Lead on the delivery of the organisations Customer Access Strategy and Target Operating model to enable the division to achieve its priorities. Use organisational and sector insight to shape the organisations business analytics with the aim of connecting people, customer data with performance data to support the business in its decision-making. Sponsor and evaluate delivery of customer service projects across the organisation. Develop strong and trusted partnerships with the organisations senior leaders, leading the resolution of complex customer experience issues, confidently challenging leaders based on own professional expertise, and joining up effectively with other functions to provide pragmatic solutions.