AR699 - Service Manager
Location: Yate
Salary: £34,000 - £38,000 + Vehicle
Overview:
First Military Recruitment are currently searching for a Service Manager on behalf on one of our clients.
The role involves directly overseeing and managing the delivery of service to customers through a team that includes a service planner and engineers. It requires ensuring the effective coordination of the engineering team, with a strong focus on safety, customer satisfaction, productivity, and efficiency. Additionally, the role serves as a point of escalation for both customers and the team, including the service planner and engineers, while also supporting and, when necessary, providing cover for the service planner.
Our client strongly encourages applications from ex-military personnel but all candidates will be considered.
Duties and Responsibilities:
Ensure adherence to all required safety standards
In conjunction with the service planner day to day management and coordination of a team of mobile engineers, focusing on productivity and efficiency.
Acting as the first point of escalation for field based mobile engineer team.
Work alongside General Manager to assess existing skillsets, and produce training plans and skill gap analysis to strengthen knowledge base.
Proactively work with existing customers to quickly resolve queries via email, phone calls - responding professionally and promptly to secur...