Summary
Cafe Customer Assistant
Contract Type: Permanent
Contracted Hours: 24 hours
Work Pattern:
Week 1
Sun 11-1730
Mon 8.30-15
Wed 10-16.30
Thurs 11-17.30
Week 2
Tue 11-17.30
Wed 11-17.30
Thurs 11-17.30
Sat 11-17.30
Candidates are required to be over 18 for the Café Role.
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
* Utilise all digital tools and communication channels to perform the job.
* Share customer and colleague feedback to help improve services.
* Support colleagues in building skill and confidence.
* Own personal learning & development and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand store priorities and their role within them.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work quickly with great attention to detail.
* Open to and acts on feedback, asking for it regularly.
* Set performance objectives in conjunction with the line manager and in line with business plans.
* Take accountability for planning and managing work efficiently to meet objectives.
* Be curious and ask questions to challenge the status quo.
* Communicate intentions clearly and simply.
* Control reactions and share perspectives to create better team dynamics.
* Copes well with change and work challenges and recovers quickly from its impact.
* Build positive relationships by being a good listener and establishing connections.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of commercial operations and best practices.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Good knowledge of Visual Merchandising principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
#J-18808-Ljbffr