Regional Engineers Scheduler
With over 50 years of experience, our client is one of the UK’s largest independent providers of cleaning equipment. They manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education
Regional Engineers Scheduler
Role Overview
As Regional Engineers Scheduler, your role will be managing the workloads of the engineering workforce, adhering to customer service level agreements. You will be establishing and evolving relationships across the Service Delivery function and across the wider business.
Key Responsibilities and Accountabilities:
* Managing engineer diaries for the region, adhering to the customer SLAs
* Main point of contact for all engineer and planning enquiries
* Manage permit portals and ensure customer booking requirements are met
* Completing administration tasks associated with closing the cases
* Liaise with the Service Delivery Managers to ensure diaries are achievable.
* Work with our internal colleagues based at various locations to ensure that breakdown attendance is delivered on time and in line with customer expectations
* Ensure all daily KPIs are met
* Installations, breakdowns, PA Test (Compliance visits) and Scheduled Service planning within established customer service level agreements
* Update and maintain customer records within our internal database
* Undertake any other duties as appropriate, within your competence. As required by your line manager
Qualifications, Skills and Experience:
* IT literate and competent user of Microsoft Office Applications
* Strong communicator with excellent telephone and email manner
* Customer centric
* Previous experience in a similar role/environment
* Flexible
* Resilient
* Organised
* High level of attention to detail
* Ability to work in a fast-paced environment
* Ability to work in a team
* Ability to work on your own initiative
* Ability to work under pressure
For a full role specification please contact 3Recruit