Job summary The Leadership, Performance and Culture (LPC) Customer Services Team covers a diverse range of duties, interacting with many stakeholder groups (internal and external) to support them with accessing learning services. Learning technology has become an important way in which NHSBT delivers flexible and learner-centred content at scale. In this role, you will work closely with the Learning Systems Operational Manager to design, develop, and optimise major learning systems for NHSBT, ensuring they deliver flexible, learner-centred content at scale. You will also be responsible for ensuring compliance with NHSBT policies, data security standards, and working with third-party suppliers to enhance learning technologies. Main duties of the job Main duties of the job To support the operational implementation, development, co-ordination and maintenance of major learning systems for NHSBT including integrations such as e-Commerce, Business Intelligence Reporting / Self Service Analytics, User Interfaces. Continuous improvement of learning systems used within the People Directorate by supporting the Learning Systems Operational Manager in co-ordinating system development requests to support NHSBTs learning systems use, driving enhanced service provision and process improvement. To deliver training and develop support documentation for all NHSBT employees on the use of the learning systems. This will include other administrators, facilitators, instructors, managers and service users. To provide support for LPC Customer Service staff and to operational managers and staff using our learning systems and associated tools to manage employee data; collaborating with other teams and leading the implementation of additional functionality and improved business processes in collaboration with other group services and operational functions. Work with the Digital Learning Manager and Digital Learning Consultants/Developers to deliver high quality learning projects. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Date posted 13 March 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Fixed term Duration 12 months Working pattern Full-time Reference number 006119 Job locations NHSBT Barnsley Capitol Way Dodworth South Yorkshire S75 3FG NHSBT 500 North Bristol Park Northway Bristol BS34 7QH NHSBT- Tooting 75 Cranmer Terrace Tooting London SW17 0RB NHSBT - Colindale Charcot Road Colindale London NW9 5BG NHSBT - Birmingham Vincent Drive Edgbaston Birmingham B15 2SG Job description Job responsibilities Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. This vacancy will close at 23:59 on 26th March 2025. Please note that this vacancy may be withdrawn at any time should we receive sufficient applications. Interviews are anticipated to be held on 16th April 2025 – subject to confirmation Job description Job responsibilities Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. This vacancy will close at 23:59 on 26th March 2025. Please note that this vacancy may be withdrawn at any time should we receive sufficient applications. Interviews are anticipated to be held on 16th April 2025 – subject to confirmation Person Specification Qualifications Essential Demonstrates commitment to own continued professional development (CPD) A degree or equivalent experience in information systems, business administration Experience Essential Experience of working within a Learning environment using learning systems including operational day to day running, user records management and building / managing reporting. Working with third party suppliers / relationship management Ability to work productively with and influence external departments Experience of working in line with security guidance and handling learning data Strong customer focus, demonstrating and encouraging a proactive approach to delivering efficient solutions. Person Specification Qualifications Essential Demonstrates commitment to own continued professional development (CPD) A degree or equivalent experience in information systems, business administration Experience Essential Experience of working within a Learning environment using learning systems including operational day to day running, user records management and building / managing reporting. Working with third party suppliers / relationship management Ability to work productively with and influence external departments Experience of working in line with security guidance and handling learning data Strong customer focus, demonstrating and encouraging a proactive approach to delivering efficient solutions. Employer details Employer name NHS Blood and Transplant Address NHSBT Barnsley Capitol Way Dodworth South Yorkshire S75 3FG Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)