Are you interested in joining our Reading Operations team on an initial 3 month temporary basis within one of the fastest growing companies in the invoice finance sector? If so, read on to find out more!
We are committed to accelerating our clients' access to funding and leading the way as an innovative provider of cashflow solutions to small and medium businesses. For over 2 decades we have provided in excess of £4 billion of funding support to our clients in the UK and £36 billion across the group.
You will be joining at a very exciting time, after years of exponential growth. Since our launch in 2001, we have grown to over 180 employees in the UK and approximately 800 employees across the eCapital group with offices in the US, Canada, and the UK.
The role
* Ensure a basic understanding of the business when chasing debts.
* Manage a portfolio of full-service clients.
* Chase outstanding debts by telephone, email, and letter in line with the client credit control schedule.
* Perform full chase on each client each month.
* Capture all calls using recording methods and carry out call backs as needed.
* Verify debts on the system when chasing.
* Agree repayment plans where appropriate.
* Recommend accounts for solicitors where appropriate.
* Deal with customer collections within the system.
* Set up and maintain client files for credit control purposes.
* Communicate regularly with clients and provide written updates if issues arise.
* Ensure client queries are communicated and dealt with effectively to all parties.
* Perform monthly Sales Ledger Reviews and ensure these are completed within agreed timescales with the Client Manager.
Why join us?
* Listed in the Inc. 5000 fastest growing private companies.
* Friendly and welcoming team with various social events throughout the year.
* Great place to work voted by the Secured Lender.
* 5 minute walk from Reading Train Station, overlooking the River Thames.
To be considered you will need to demonstrate the following:
* Previous experience of dealing with customers or the public, either face to face or over the phone/email.
* Although not essential, English and Maths at grade A-C/9-4 would be preferred.
* Although not essential, previous experience in Credit Control would be useful.
Skills:
* Ability to build rapport swiftly.
* Good written and verbal communication skills.
* Problem-solving skills.
* Attention to detail.
* Ability to manage time effectively.
Equity, Diversity, and Inclusion
We are an equal opportunities employer and care about creating working environments and cultures where every individual can feel safe, a sense of belonging and is empowered to achieve their full potential.
We are proud of our collaborative and diverse teams, working together across a mix of different nationalities, ages, accents, race, culture, religion, visible and invisible disabilities, neurodiversity, sexual orientation, gender identity, physical appearance, political opinion, those with caring responsibilities, as well as coming from a variety of different socio-economic circumstances and other different personal characteristics and experiences.
If you require any reasonable adjustments throughout the recruitment process, please let us know.
Click to apply with your CV to find out more and be included in our interview and selection process.
Job Types: Full-time, Temporary
Benefits:
* Employee mentoring programme.
* Transport links.
Schedule:
* Monday to Friday.
Ability to commute/relocate:
* Reading: reliably commute or plan to relocate before starting work (required).
Experience:
* Credit Control or Invoice Finance: 1 year (preferred).
* Office: 1 year (required).
Work authorisation:
* United Kingdom (required).
Work Location: Hybrid remote in Reading.
Reference ID: Client Manager Reading.
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