In this role, you are accountable for Specialist skills:
1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.
2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.
3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services.
4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications, and configurable off-the-shelf products (CoTS) and services.
5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.
6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.
7. Proactively engaging in conversations to support the ongoing development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.
8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.
9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate any issues or conflicting priorities which may impact deadlines.
10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities.
11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives.
12. Supporting relevant recruitment and selection in line with organisational processes.
13. Mentoring and coaching other team members and apprentices to enable ongoing personal development and growth of skills within the team.
14. Maintaining an awareness of financial and personal implications in the use of a range of resources.
15. Engaging in partnership working with other individuals, groups, and agencies.
16. Maintaining an awareness of agreed service levels, KPIs, and standards within the team, reviewing own performance and adapting own approach to maximise delivery to support and meet agreed standards.
In addition to the above accountabilities, as post holder you are expected to:
1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3. Encourage an environment where your own and colleagues' safety and well-being is promoted.
4. Contribute to a culture which values diversity and inclusion.
5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships:
Responsible to: Assigned Team Manager
Key relationships and connections:
1. Team members
2. Service delivery teams
3. Business stakeholders
4. Service Managers
5. Suppliers
6. Peer Networks
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