Customer Service Advisor
Full Time / Permanent
Chandler's Ford
Churches Fire and Security Ltd is an industry-leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join us as a Customer Service Advisor to work from our newly refurbished state-of-the-art Head Office in Chandlers Ford.
The Role of a Customer Service Advisor:
1. To act as a point of contact for all customers and deal with initial enquiries.
2. To liaise with different teams internally and engineers out in the field to help problem-solve on behalf of the customer.
3. To provide a high level of customer service at all times.
4. To manage high levels of inbound and outbound calls.
5. To manage administrative tasks to ensure the CRM is updated with the relevant information.
6. To take ownership of the customer query and see it through.
The Ideal Candidate for a Customer Service Advisor:
1. Confident in dealing with different customers over the phone.
2. To take pride in delivering excellent customer service to new and existing customers.
3. To be a strong communicator when liaising with other departments.
4. To be able to build relationships with other stakeholders and our technicians.
5. To have a wealth of customer service experience.
6. To be computer literate.
Apply now or contact our Recruitment Team: recruitment@churchesfire.com / 03330112328
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