Are you wanting to work with the latest technologies for a forward thinking managed service provider? An opportunity has come available withing our company for a 1st / 2nd line support engineer to join our team. Working completely from home and occasionally visiting client sites, you will provide support to their clients within an agreed SLA with your teammates. If you value customer satisfaction and enjoy working with the latest technologies in a team environment to meet shared goals, then this position is for you As a dynamic and growing business specialising in cutting-edge network solutions, we're looking for motivated individuals to join our team. With a focus on delivering top-tier IT infrastructure and network services, were committed to providing innovative solutions that ensure seamless connectivity and enhanced performance for our clients. At Binary Network Solutions, you'll have access to excellent career development opportunities. If you bring the enthusiasm, drive, and dedication, well support your growth through our comprehensive apprenticeship programme. Our competitive rewards package includes excellent benefits to set you up for success. In this role, you'll work towards your Level 4 Network Engineer Apprenticeship, supported by expert training, as you embark on a rewarding career in the ever-evolving world of IT. A Typical Day in the Job: Provide 1st 2nd Line Support both remotely and face to face to customers Provide advice and support to external customers Ensure issues are dealt with and resolved in an efficient and friendly manner To build and maintain rapport with customers Use technologies such as Windows Server, Windows 10 / 11, Cyber Security etc. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Monday Friday 9 AM 5 PM £21,000 Per annum 28 days holiday Very clear and achievable growth & Progression Opportunities Friendly Team Pension Scheme Bonus scheme All of the requirements for your working from home will be provided like a laptop, monitors, iPhone and more Desired Qualities, Skills and Knowledge: Passionate about IT Ability to use own initiative Confident individual Willing to learn GCSE Grade 4 Maths and 5 in English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effectiveNetwork Engineer. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.