Develop a career in move management. Full training provided.
Job title: Move Manager
Pickfords is an iconic British brand; moving excellence is our passion, and we have been relocating families and businesses locally and across the world for nearly 400 years.
We are seeking a dedicated and enthusiastic individual to join our Move Management Team, with a passion for customer service and a desire to exceed our clients' expectations.
Your responsibilities
* Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
* Be available and own responsibility for your customer’s experience throughout their moving journey
* Provide accurate information about products and services addressing customer’s needs and concerns
* Maximise revenue through upselling optional extra products and services
* Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met
* Ability to problem solve in order to achieve a positive customer outcome
* Collaborate with team members to improve customer service processes and outcomes
* Follow up with customers to ensure their issues are resolved and they are satisfied with the service
* Stay up to date with product knowledge, company policies, and industry trends
Key areas of focus:
* Effective management of all incoming calls and enquiries
* Recording of clear and accurate information provided by customers
* Convert a customer's initial enquiry into a quotation for the customer's move
* Promote the company brand by encouraging customers to share their experiences on review platforms
* Meeting productivity goals by being targeted on the number of moves managed each month
* Effective cost control through customer interaction and excellent customer service
* Methodical approach to post-move satisfaction
* A customer-centric approach and attitude
* The ability to actively listen and show empathy and understanding at all levels
* Excellent verbal and written communication skills
* Ability to manage customer queries appropriately and efficiently
* Be enthusiastic, self-motivated, and positive in your approach
* Have excellent organisational skills with the ability to prioritise workload and multitask
* Exhibit flexibility and be adaptable to change
* Excellent time management, with the ability to work well under pressure
* A passion for completing all tasks to the highest standard and being driven by results
If you feel you have the skills and experience to become a Move Manager, please send your CV and a covering letter indicating your salary expectation to: recruitment@centryservices.com – we’d love to hear from you!
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