DESCRIPTION
Amazon Cabling Infrastructure & Technology is a growing and innovative global team that designs and implements ICT infrastructure to support Amazon's portfolio of corporate offices. Operational excellence is at the forefront of our approach, raising the bar across all aspects of the project delivery process to provide our customers with a seamless IT delivery experience.
The primary remit of CIT is to design and implement enterprise Information and Communications Technology (ICT) infrastructure to support typical Amazon corporate offices, while at the same time having flexibility to accommodate unique Amazon subsidiary requirements. CIT also drives global ICT design and engineering initiatives, as well as ICT continuous improvement projects.
As an ICT Build Quality Assurance Coordinator within CIT, you will have oversight of Amazon's global corporate ICT infrastructure during the execution phase of a corporate office build. The role will be responsible for traveling to project sites to assure that Amazon's Low Voltage Contractors (LVC) have completed all project tasks in line with the statement of work (SOW). This includes, but is not limited to validating that MDF/IDF network infrastructure (i.e. routers, switches, servers, PDUs & UPS) and ancillaries (i.e. racks & patch panels) are installed, labeled, and patched in accordance with contract documents.
The position requires working knowledge in a wide variety of building types and systems (both the design of such systems and also installation and maintenance standards). Candidates must be capable of auditing and inspecting these standards for compliance, verify defects, generate punch lists, report and generate remediation plans, identify and respond to risks and high-priority issues rapidly, effectively action and close all customer complaints and defects, and socialize with key stakeholders. This position will be part of a fast-moving business unit, where everyone on the team needs to be entrepreneurial and work effectively in a collaborative environment.
As a member of this global team, you will engage with key stakeholders across various disciplines. You will work with multiple stakeholder teams to ensure the ICT infrastructure is fit for purpose and ready for commencement of network device commissioning activities. The role will also require engagement with third-party ICT design consultants and management of Low Voltage Contractors (LVC).
You are the right person for this job if you have a solid end-user focus and a passion for producing high-quality deliverables. You must be a self-starter and a critical thinker to deliver results with an intense curiosity and drive for learning. You must demonstrate the ability to efficiently plan and prioritize deliverables and resources across multiple projects and working groups. This position requires you to manage stakeholder expectations, schedules, and scope. You must exhibit a bias for action and not rely on others to show you the path forward. You take ownership of your work and challenge the status quo.
This is an opportunity to leverage and grow your existing experience in an innovative and highly collaborative environment where the results of your efforts will directly impact Amazon and its customers.
Key job responsibilities
1. Collaborate with internal and external stakeholder teams to facilitate deployment of ICT infrastructure.
2. Attend project meetings as necessary to review progress and track readiness.
3. Review LVC weekly status reports.
4. Review ICT design consultant onsite observation (OSO) and QA reports during the execution phase of projects.
5. Conduct site visits at various stages of the execution phase to review LVC quality and adherence to ICT specifications.
6. Audit and inspect the network hardware installation & room ready standards for compliance.
7. Report and generate corrective action/remediation plans.
8. Review LVC Risk & Issue logs.
9. Identify and respond to risks and high-priority issues rapidly.
10. Timely and concise communication with key stakeholders.
11. Update internal reporting tools to communicate progress.
12. Develop, track, and report project metrics as necessary.
13. Encourage continuous improvement by conducting and documenting LVC performance reviews.
14. Support new Product Introduction activities that improve infrastructure quality.
15. Track and review post-project documentation to achieve project closure.
16. Travel 50+% to review in-flight projects and attend Amazon business meetings.
17. Participate in vendor Quarterly Business Reviews.
18. Contribute to continuous improvement initiatives.
BASIC QUALIFICATIONS
* Industry experience with Information and Communications Technology (ICT) design.
* Industry experience of working with fiber optic components and cabling.
* Industry experience in QA methodology and tools.
* BICSI Technician Certification or internationally recognized equivalent.
PREFERRED QUALIFICATIONS
* City & Guilds 3667 Communications Cabling & Networks.
* Certified Network Infrastructure Technician (CNIT).
* Certified Network Infrastructure Design Professional (CNIDP).
* Certified Telecommunications Project Management (CTPM).
* Project Management Professional (PMP) certification.
* Certified Associate in Project Management (CAPM).
* 5+ Years' experience in delivery and coordinating corporate office fit outs.
* Ability to find creative and innovative solutions.
* Excellent verbal and written communication skills.
* Ability to manage multiple projects and prioritize effectively.
* Experience in communicating with end-users and technical teams.
* Experience of Revit, Auto-CAD, Bluebeam or other CAD tools.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
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