Job Title: Customer Support Coordinator
Location: Weybridge
Pay rate: £14.39 per hour (salary equivalent £28,000)
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 3 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +
I am currently recruiting for a Customer Support Coordinator to join a Global organisation on a temporary basis, starting ASAP with a view of becoming a permanent position.
This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.
Duties required but not limited to:
1. Processing service requests from customers
2. Identifying suitable engineers and dates to attend site
3. Proactively communicating with customers to resolve issues in a timely manner
4. Producing quotations using SAP, confirming and documenting price and site availability to customer
5. Processing customer orders
6. Communicating with credit controllers regarding credit checks/issues
7. Arranging follow-up visits with engineers and spare parts as needed
8. Reviewing systems to identify improvements to processes and procedures
9. Prioritising mail to maintain customer satisfaction
10. Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
1. IT Skills: Word and PowerPoint
2. SAP/CRM or equivalent
3. Ability to develop and maintain good relationships internally/externally and at all levels
4. Excellent presentation skills and a confident, engaging communicator
5. Highly organised & able to prioritise
6. Ability to work under pressure and maintain accuracy
7. Passion for customer service
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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