Telesales Operator - Musgrave Marketplace
This role is a permanent position, 34 hours per week, covering the telesales team in Musgrave Marketplace.
Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. We feed one-in-three people in Ireland through 15 market-leading food and beverage brands, including SuperValu, Centra, Frank and Honest, and Musgrave Marketplace. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and are making changes across the company to ensure that happens.
We are seeking a Telesales Operator to join our Customer Service team in Musgrave Marketplace.
The successful candidate must be available to work Monday to Friday.
You will be part of a team of dedicated colleagues providing excellent customer-focused service in an environment where your input is valued and development needs are met.
The purpose of the role is to ensure the processing of orders within a timescale to meet our customer’s requirements while ensuring accuracy of products keyed, cross-selling of products on promotions, and new products available to a large portfolio of existing customers.
Reporting to the Team Lead in each division, the person appointed will be responsible for the following areas:
* Actively promote and market the Musgrave product range to new and existing customers.
* Ensure customer retention and business growth through exceptional customer service.
* Taking orders/enquiries over the phone.
* Processing orders.
* Informing customers of sales promotions.
* Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
* Supporting BDMs with pricing, cold calling, and upselling.
* Providing support in processing of credits.
* Administrative duties including logging on Remedy, opening new accounts, and supporting contract reviews.
The ideal candidate will have/be:
* Previous experience working in a busy environment.
* Excellent organisational, administrative, and interpersonal skills.
* Ability to work as part of a team in a busy sales environment.
* Proficiency in the use of computer packages is essential.
* Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage).
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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