Sheffield Teaching Hospitals NHS Foundation Trust
Are you a self-motivated and creative professional looking to make an impact? We're seeking a skilled individual to join our non-patient facing administration team and help raise the profile of our dynamic and internationally respected External Quality Assessment (EQA) programme, based within Sheffield Teaching Hospitals NHS Foundation Trust.
As part of our established administration team, you will work alongside healthcare scientists specialising in Immunology, Immunochemistry, and Allergy. Together, you'll deliver an efficient and responsive EQA service to clinical laboratories across the UK and internationally.
What We're Looking For
* A strong background in office administration, with proven leadership and supervisory skills.
* Creativity to help inform participants about exciting developments and attract new participants to our EQA programme.
* A proactive approach to raising the profile of our programme and enhancing its reach and reputation globally.
This is a fantastic opportunity to be part of a forward-thinking team that plays a crucial role in supporting healthcare services worldwide. If you're ready to bring your expertise and innovative ideas to a challenging and rewarding role, we'd love to hear from you.
Main Duties of the Job
* Team Leadership & Training: Manage, train, and appraise admin staff.
* Administrative Support: Provide flexible secretarial services and cover as needed.
* Financial Tasks: Process invoices, assist with debt recovery, and monitor income/contracts.
* Event & Meeting Coordination: Organise training events and take minutes for key meetings.
* Data Management: Maintain accurate records, databases, and ensure confidentiality.
* Quality & Compliance: Contribute to audits, follow SOPs, and uphold safety standards.
* General Admin Duties: Handle correspondence, manage stock, and support daily operations.
This role demands strong organisational, leadership, and communication skills to support the efficient delivery of the EQA service.
Person Specification
Education and Qualifications
* GCSE (or equivalent) at Grade C/4 or above in English and Maths or equivalent experience/qualifications.
* Short courses/demonstrable experience in HR/management/supervision such as work allocation and checking, recruitment & selection, contribution to appraisal procedure.
* IT related NVQ III/demonstrable courses in MS Word, Excel and/or Access at an intermediate or advanced level or similar qualification or demonstrable equivalent experience.
* Evidence of short courses/experience in minute taking/audio typing.
* Short courses/experience in social media/website management.
Experience
* Experience of leadership/supervision.
* Creation of original website and/or social media content.
* Demonstrate experience in management and manipulation of data from databases which may include bespoke SQL software systems.
* Demonstrate experience of summarising key information by utilising a variety of methods to present data, run charts, pivot tables etc.
* Effective demonstrable bookkeeping skills required including raising invoices and debt chasing.
* Experience of ordering supplies and maintaining adequate stock levels within department.
* Experience of working in a customer services environment able to demonstrate excellent interpersonal skills when presenting information to a wide range of colleagues.
* Experience of electronic diary management.
* Experience of understanding and maintenance of quality management systems using relevant software e.g. Q Pulse software as well as the use and production of Standard Operating Procedures.
Skills and Knowledge
* Excellent organisational skills and the ability to prioritise effectively when working to tight deadlines.
* Good written and verbal communication skills including the ability to present information in a clear manner.
* The ability to work independently with minimal supervision and as part of a team.
* Ability to acquire knowledge of Laboratory test repertoire.
* Be proactive, flexible and adaptable to change.
* Understanding of patient confidentiality.
* Knowledge of medical/laboratory terminology.
* Knowledge of EQA.
Values and Behaviours (PROUD)
* Patients First - Understanding of how laboratory services are part of the patient pathway and impact on patient care.
* Respectful - Developed interpersonal skills and ability to communicate at all levels.
* Ownership - Understand the need to accept responsibility for own actions and ensure accuracy and attention to detail.
* Unity - Ability to work as part of a team.
* Delivery - Ability to work within defined timescales.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £26,530 to £29,114 a year pro rata for part-time staff.
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