Appointment description
Time commitment - 4 days
Length of term - 2 years
Independent Advisors use their skills and personal experience to contribute to the work of the subcommittees. They support the committee chair, the responsible Director General, senior officials and ultimately the Minister in the delivery of the government’s priorities for the department. Independent Advisors are experts in their field and provide sound judgement.All Independent Advisors will:
* adhere to the ethical standards outlined in the Seven Principles of Public Life
* attend the meetings of the committee, contributing constructively across the full range of committee business.
* act as a sounding board and critical friend to the committee chair and to the executive.
* provide advice, help and guidance – making recommendations as to how to improve relevant plans and policies.
* draw on professional experience to strengthen the quality of advice provided to the Board and to the department.
Specific Duties and Expectations:
You will specifically support, scrutinise and challenge the executive on the committee’s key priorities:
* Service performance: ensuring that HMRC meets its service standards in telephony and post channels.
* HMRC’s journey to becoming a digital 1st organisation, including publication of a digital transformation roadmap
* End to end management of the customer journey which includes the importance of customer communications, guidance and education
* HMRC’s services for customers who need extra help, including those who are digitally excluded
The Committee will also focus on policy and process simplification, the journey for customers who are in a compliance check and how we can better support colleagues to improve service performance.
Organisation description
TheCommissionersfor HM Revenue and Customs invite applications from suitably qualified and experienced individuals to take on the role of Independent Advisor for the Professional Standards Committee (PSC), a sub-committee of HMRC’s Executive Committee.
The PSC advises HMRC to support its goal of building trust in its work, the tax system, and the public perception of fairness.
The membership of the Committee includes two non-executive directors and the Executive Committee. Two new independent advisors are being sought to join PSC’s existing independent advisors to help shape HMRC by providing recommendations to its decision makers.
You can expect to provide input and advice on a broad collection of areas. The Committee focuses on the issues that impact the most on trust in HMRC; fairness, transparency and use of technology, offering critical challenge to HMRC’s approach to operational delivery, policy implementation and strategy.
You will have a role in supporting fair practice in the use of HMRC’s powers and safeguards for all HMRC’s customers, whilst being mindful of the potential impacts on specific customer groups.
The Committee meets four times per year. Additional meetings may be called by the chair to address critical issues or to share knowledge and good practice.
Committee meetings usually last for 3 hours and members can expect to spend at least the equivalent time in preparation for each meeting; follow up actions may be required.
Further details of the PSC, summaries of the meetings and the Terms of Reference can be foundhere.
Person specification
Essential criteria
We are looking for 2 individuals with expert knowledge or experience in one or more of the following:
* ethical considerations in organisational use of data and technology
* handling difficult issues of judgement that impact the public or third sector
* providing tax related advice to large organisations, or institutions, as a member of the tax profession
* working to make systems and processes more equitable and accessible for people’s needs, including for those who may need extra support
* challenging organisational practices and principles in large corporate environments with a substantial customer base
* building and maintaining high levels of trust in regulated industries or enforcement environments
* overseeing an organisation’s corporate responsibility strategy
Candidates must be able to make a personal contribution to the work of the Committee and will need to demonstrate:
* professional expertise and experience in ethical thinking and decision-making which support and improve standards and organisational outcomes
* the ability to analyse information and exercise judgement across a broad spectrum of policy and high-level administrative issues
* proven experience in building relationships, influencing decision-making and offering appropriate challenge at senior organisational levels
As an active member of the Committee, you must be willing to commit the appropriate time to meet the requirements of the role (quarterly hybrid meetings). You will be expected to prepare accordingly to ensure you are able to play an active part in the Committee, provide sound judgment and use your expertise and experience to steer HMRC’s trust agenda.
#J-18808-Ljbffr