To carry out any administrative tasks required by the Doctors/Practice Manager To assist our patients with any information they may require To ensure that our patients receive a good service when referral to secondary care is required, using the ERS system if possible Reception cover when required To instinctively make things happen despite the restrictions placed upon us To ensure that all referral letters are typed and forwarded to the relevant hospital within a reasonable length of time i.e. 5 days for routine and 1 day for urgent Dealing with Patient & Doctor queries Oversee the opening of incoming mail and distribute to relevant parties Entering data onto the computer for referrals Assisting to set up systems when new services are introduced i.e. fast track cancer referrals, choose & book, workflow & batch scanning Observe strict confidentiality at all times Compliance with any reasonable request from the Doctors/Practice Manager Prior Approval/IFR administration Typing any requests made by the Doctors/Practice Manager/Practice Nurses/Receptionist/attached staff To liaise with all secondary care agencies as required To maintain an accurate address book /information file To chase up appointments etc as necessary