Open Door is the heart of Berkhamsted – a community cafe and arts centre where you can be active, creative and social, whatever your circumstances. We offer a wide range of activities, from workshops and exhibitions, to volunteering opportunities and other ways to make a difference. Or you can just come and have a cup of tea and a chat!
Helping to tackle social inequality and isolation is at the heart of what we do. We enable everyone to connect and contribute, for their own wellbeing and that of the wider community.
How we do it
Our core values guide the way we work and the decisions we make as a charity.
1. We’re here for everyone - We’re caring, welcoming and inclusive.
2. We empower - We provide opportunities to those who deliver and take part in our activities and services, and our staff, volunteers and supporters.
3. We’re collaborative - We unite the community, and work as a team with local people and organisations.
At the heart of everything we offer is our community space and our Community Café at Open Door. Prior to Covid, the Community Café was an important meeting place. It’s more than a place to get a coffee – there are plenty of other coffee shops in town. It’s a safe and supportive environment, where community members can enjoy company, space, support and access to the range of services that we offer.
The Community Café has kitchen facilities, allowing food and drinks to be prepared for serving at tables in the main community space, on the pavement out front and in the garden at the back of the property, which has been totally transformed by our volunteers. We don’t charge customers for the refreshments, but donations can be made if they wish, and this model will continue, with the income contributing to Open Door’s running costs. We also offer venue hire, and on occasion we provide catering for those activities as well.
Since reopening in May 2021, we have been running a small-scale “donations only” café 6 days a week, offering hot drinks and delicious homemade cakes, with the occasional cream tea, or freshly baked quiche on offer too. We have been planning for how to expand this offering to offer a broader and fuller, but still simple and tasty, food offering.
The Duty Manager Role
Open Door provides a range of services and activities in the community. Most of these are provided at our Open Door premises on the High Street of Berkhamsted. This is a meeting and activity space for the community. The Duty Manager is responsible for ensuring that the operations of Open Door Community Cafe run efficiently and effectively during your shift. This may be a supported role, which may include providing support for volunteers with specialist educational needs / Duke of Edinburgh Students.
Key Skills Responsibilities
The Operations Manager role will be responsible for:
1. Opening and closing the Open Door building on shift.
2. Acting as a supervisor to all volunteers on shift – taking charge of operations, ensuring volunteers feel supported and are following policies and systems that allow the Café and Charity Shop to run safely and smoothly.
3. Having an overview of all Open Door activities happening whilst on shift and dealing with all aspects of the setting up of those activities. Repair Cafe is run on Saturday once a month.
4. Being the nominated person on shift responsible for allergies / Health & Safety matters / First Aid.
5. Ensuring we have enough general stock of all items, we have a weekly food delivery we ensure there is enough stock for Saturdays. If on shift stocks are low you are responsible for delegating volunteers to restock using petty cash.
6. Participating in Team Meetings and working with the team to develop Open Door’s offering, activities, opening times etc., such that we become even more effective and an integral part of the community.
Key Relationships
The role reports to the Open Door General Manager. Key relationships will be with our customers and volunteers.
Role Requirements
We are looking for an organised, passionate and driven individual who will relish supporting Open Door. This role ideally needs:
1. A passion for dealing with people & strong communication skills
2. Excellent organisational skills and experience and ability to manage resources efficiently and effectively. Experience of managing others as well as being a strong team-worker who can easily work with volunteers
Working Hours
The hours are 10am-2pm and the first Saturday of the month 9am-2pm. Rate of pay will be discussed during the interview process.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Sales and Business Development
Industries
Community Services
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