Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your excellent communication and diplomacy skills with guiding and influencing of others to Citi’s Operational Risk Management ( ORM) team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. ORM is seeking to hire an Operational Risk Officer to support its growing footprint. This position focuses on the Payments products within Global Treasury and Trade Solutions (TTS). The role is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. The Operational Risk Officer is accountable for management of complex/critical/large professional disciplinary areas. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. You will work within ORM’s Global Services Coverage Team, partnering with TTS business. The Operational Risk Officer will provide hands-on support to TTS Business Units, In-Business Risk & Control and support functions, ensuring that key operational risks are identified, managed, and monitored effectively. What you’ll do: Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Serves as an SME and oversight function working with the In-Business OR and Independent Risk Teams. Drives – Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans). Ensures Operation Risk Policy implementation and provide exception approvals. Attends regular In-Business Risk & Control Forums. Work with the first line to review, challenge and provide guidance to improve metrics by calibrating thresholds and define new metrics to identify ‘true’ risk breaches. Assist with assurance reviews to test processes and controls. Partner with country cluster leads on reviews performed locally, as well as, Risk Stripe SME’s on Operational Risk Events, New Activities, Lessons Learned, etc. Work on deep dive (root cause analysis) with support of In-Business Risk & Control and drive corrective actions. Issues Management (KPI/KRI/Corrective Action Plans). Share best practices and common risk, controls and corrective actions through Framework Papers. Embrace a level of professional skepticism, naturally seeking to remain objective & validate answers provided before making key decisions. Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support. Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we’ll need form you: Solid experience within Operational Risk is essential. Audit, risk and or control disciplines would be desirable. TTS Payments Product knowledge strongly desirable. Expertise in the following would be beneficial: Processing Risk, TTS Operations, Internal Audit and MCA. Outstanding communication (verbal & written) and influencing skills through all levels of the organization; to effectively communicate complex topics to a broad audience. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. Detailed oriented with good analytical skills. Expert in Microsoft Office Tools. Bachelor’s/University degree, Master’s degree preferred. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. LI-TM3 Job Family Group: Risk Management Job Family: Operational Risk Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.