What's involved with this role:
Temporary Customer Services Adviser/Admin
Job Ref: Bournemouth 5258185
Pay Rate: £12.18 per hour PAYE
Hours per week: 37 Monday - Friday, 8.30am to 5pm
Role Length: This opening assignment is for 3 -6 months
City: Bournemouth, Dorset
We have 2 positions to fill. 1 of which will be available for a period of 6 months to cover maternity leave and the other we will intend to make permanent after a period of 12-15 weeks.
Hybrid working
This is a telephone role where the successful candidates will be taking calls about Housing, Planning, Building Control, Seafront, Parks, Bins and General Enquiries.
Qualifications:
5 GCSE’s C+ including English and Maths.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Excellent communication skills, including oral, written, presentational and listening
Able to handle difficult situations.
Accuracy and attention to detail particularly when working to tight deadlines.
Sound knowledge of customer service/ customer focus principles based on practical experience.
Demonstrable experience in creative problem solving.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Bournemouth 5258185
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.