Job Title : Customer Contact Adviser Location of work : Town Hall with some Hybrid working by arrangement with the Contact Manager Salary : £25,701 – £28,638 per annum pro rata Basis: Fixed Term Contract for 12 months, 22 hours per week (Wednesday, Thursdays and Fridays) About the Role If you are seeking a career where Customers come first and are passionate for delivering great Customer Service then this is a fantastic opportunity to join a supportive, fun & friendly team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and flexible person, you will be able to contribute towards our 5-year plan. What will you do? • Answer and resolve a high volume of calls from customers relating to a wide range of Council services • Deliver information in a succinct and confident manner providing options where required • Offering advice & guidance to customers via the phone and face to face • Investigate Customer enquiries • Respond to Social Media posts • Updating our website content What will you need? • Customer Service experience ideally in a call centre environment • Great verbal & written communication skills • Ability to work well under pressure • Microsoft and Excel office skills Full training will be given to ensure teamworking to deliver our customer contact strategy. Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and c, in addition to providing a wide range of employment linked benefits, we provide you with competitive contributions of 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at [email protected] and Rob Blaker, Senior Customer Contact Adviser at [email protected] We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date: 11 October 2024 Interviews: 22, 23 and 24 October 2024 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. To find out ‘Who we are’ as a council please follow the link here. Click here to view a Job Summary, Person Specification and Employment Pack.