Position: Store Manager - Self Storage Location: North-West & West London branches Salary: £36,411?per annum Bonus Benefits Why You'll Love Working With Us Established national storage provider with a reputation for competitive pricing and exceptional availability Generous performance bonus, staff discounts and comprehensive benefits Structured career-development programmes and clear promotion paths The Role As Store Manager, you will be responsible for: Team Leadership: Recruit, train and mentor a customer-focused team; set clear performance objectives and deliver regular feedback. Operational Management: Oversee day-to-day branch operations, including unit allocations, inventory control, maintenance and health & safety compliance. Sales & Revenue: Develop and execute strategies to maximise occupancy and ancillary revenue (insurance, packing materials, etc.); monitor KPIs and implement corrective actions. Customer Experience: Ensure every customer receives personalised guidance—conduct site tours, resolve enquiries or complaints, and maintain high satisfaction scores. Financial Oversight: Manage budgets, control expenses and drive profitability through cost-effective process improvements. Reporting & Analysis: Produce weekly and monthly performance reports; analyse trends to inform staffing, marketing and promotional activities. Facility Upkeep: Coordinate regular inspections, arrange repairs and upgrades, and liaise with external contractors to maintain a secure, clean environment. Who We're Looking For Demonstrable success hitting sales targets and KPIs in a retail or service environment Strong organisational skills with an eye for detail and process optimisation Excellent communicator, able to present data and insights to senior management Proactive problem-solver, committed to delivering outstanding customer service Ability to work flexible hours, including occasional weekends, to support branch needs What's In It For You Competitive salary with performance-based bonus Staff discounts, healthcare options, pension contributions and more Structured training, mentoring and clear routes to progression