Job summary We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to the Paediatric Oncology and Haematology Department at the Bristol Royal Hospital for Children. The successful candidate should ideally have a range of secretarial/administrative experience and skills. The department is fast paced due to the nature of the specialty. The successful candidate will need to be able to demonstrate being a team player and working well in a multidisciplinary team. They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload. As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner. The successful candidate will need to have a good working knowledge of Microsoft Office 365. They should also have experience of proofreading and editing. We would welcome applications for those that meet the essential criteria for this role. Main duties of the job To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations Returning calls promptly and keeping callers updated with information in an effective and efficient way Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 3 Salary Depending on experience per annum Contract Permanent Working pattern Full-time Reference number 387-WC-7156-TJ-A Job locations Bristol Royal Hospital for Children Upper Maudlin Street Bristol BS2 8BJ Job description Job responsibilities We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience. For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. Job description Job responsibilities We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience. For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Qualified in word processing or audio typing (or equivalent) Business and Administration Level 3 NVQ or equivalent experience Knowledge and Experience Essential Experience of dealing with the public, both on the telephone and in person Desirable Clerical / administrative experience Previous NHS experience Understanding of medical terminology Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Ability to adapt to use new computer packages and programmes Effective organisational skills Good IT skills including Microsoft packages Attention to detail Aptitudes Essential Supportive Respectful Innovative Collaborative Person Specification Qualifications and Training Essential Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Qualified in word processing or audio typing (or equivalent) Business and Administration Level 3 NVQ or equivalent experience Knowledge and Experience Essential Experience of dealing with the public, both on the telephone and in person Desirable Clerical / administrative experience Previous NHS experience Understanding of medical terminology Skills and Abilities Essential Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Ability to adapt to use new computer packages and programmes Effective organisational skills Good IT skills including Microsoft packages Attention to detail Aptitudes Essential Supportive Respectful Innovative Collaborative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Hospital for Children Upper Maudlin Street Bristol BS2 8BJ Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)