Compliance and Procurement Officer - Rough Sleepers (Gr F/G), Kingston upon Thames
Client: CRA GROUP RECRUITMENT AND PAYROLL LTD
Location: Kingston upon Thames, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: f0d5a75eb1a7
Job Views: 4
Posted: 11.03.2025
Expiry Date: 25.04.2025
Job Description:
Job Summary:
1. To deliver a high quality service to private sector landlords and rough sleepers.
2. To be responsible for all aspects of property procurement, renewals, re-lets and hand back of properties together with landlord liaison and relationship management functions.
3. To ensure properties meet the required safety standards and to support the Allocations Team regarding the placement of rough sleepers.
4. Completing responsive and programmed visits to the property to ensure property compliance under Health & Housing Safety Ratings System (HHSRS) both within the Royal Borough of Kingston and outside of the borough.
5. Liaison with housing providers, landlords and contractors to ensure property compliance under Gas Safe and all other legislative requirements.
6. Ensuring records of visit are maintained and databases of property compliance updated whilst meeting requests for statistics on progress in compliance.
7. Providing information on customers' responses; both landlords, contractors and residents.
8. Identifying and raising any non-compliance issues, hazards as identified within HHSRS and any safeguarding concerns identified on visits or raised to you by landlords, contractors, residents or other parties.
9. To be responsible for raising payments and recording expenditure on all outgoings relating to property management for the rough sleeper schemes.
10. Provide quarterly returns to the GLA and other statistics when required.
Key Duties/Accountabilities (Sample):
1. To meet the Council’s customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.
2. Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.
3. To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do.
4. To demonstrate a passionate “can-do” attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council’s profile based on excellent communication skills.
5. To produce and present reports and presentations for a wide range of audiences.
6. To convene and attend Professional Meetings and all social services or other panels and case-conferences as appropriate.
7. To develop and implement processes and systems for the effective recording and management of data and information.
8. To produce high quality marketing material that promotes the service to colleagues and service users.
9. To provide data and trend analysis as required with conclusions and recommendations.
10. Promote and raise the profile of the Housing Service and the services it provides.
Skills/Experience:
1. Knowledge of housing law and security of tenure, particularly Assured Shorthold Tenancies, licences and non-secure tenancies.
2. Knowledge of repairing and health and safety obligations relating to temporary accommodation and standards in the private sector.
3. Knowledge of private leasing schemes and the key operational and financial issues affecting the procurement and management of private leased properties.
4. An understanding of the needs of rough sleepers in temporary accommodation.
5. Experience of working in a busy, frontline public housing service or similar.
6. Experience of marketing local authority lettings schemes or similar and a proven track record in all aspects of the procurement and letting of private sector properties/private leased properties.
7. Experience of partnership working and influencing and negotiating to achieve successful outcomes.
8. Conducting high quality casework.
9. Ability to work with others, and is motivated to achieve excellent performance.
10. Has the ability to understand and assimilate complex information, and translate that information into innovation in practice and management.
Additional Information:
The closing date: 14/03/2025 @12:00.
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