Customer Service Agent, Telford, TF3 4NT
Orbit Credit Services is on the lookout for Call Centre Agents to join our team in Telford, starting on 25th November 2024.
* Salary: from £24,091 based on experience (on a 40 hrs contract)
* Operational Hours: Shifts vary per client Monday to Friday 8am - 8pm. Saturdays (1 in 3 per month). Flex on shifts for client needs between 8am - 4pm.
* 31 days holiday (pro rata) - including all bank holidays.
Benefits include:
* Summer and Christmas Parties, plus Seasonal fun events!
* Mandatory annual salary review.
* Company funded Health & Wellbeing Initiatives.
* Additional holiday entitlement following your 3 year anniversary.
* Location: Telford - TF3 4NT.
About Us:
Orbit Credit Services provides a range of debt services to our water clients to help resolve their customers' problems. We have over 300 people working with us, with offices in Malton & Telford. Orbit is based in the town centre, around a 15-minute walk from the train station and a 10-minute walk to the main bus station.
Role Overview:
We are looking for team players who match our enthusiasm, work ethic, and outlook to 5-star customer service.
* As a Call Centre Agent at Orbit Credit Services, you will be supporting customers to achieve financial wellbeing.
* We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your structured career step in the role will involve collaboration with your new team members and leader.
* Engaging customers on inbound and outbound calls, providing exceptional customer service to promote financial stability.
* Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
Training and Shifts:
Once you have completed our excellent 4 weeks training, you will move onto our weekly shift patterns to support our customers. You have the option of a 37.5 or 40 hour per week contract with shift patterns depending on the client.
If this sounds like you, please apply to join our rapidly expanding team!
Diversity and inclusion are very important to us at Orbit, and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Orbit, we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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