Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies. We're happy to offer you an exciting opportunity to join our dynamic team as a Licensing Property Relationship Administrator. The purpose of this role is to be able to complete detailed and precise property inspections, with an excellent understanding of what to look for in properties and record findings on the reports. The Licensing Property Relationship Administrator must have a good understanding of the different types of checks and requirements affiliated with the licenses and be able to liaise clearly with the Licensing Team on routine property inspection findings. Let's talk about the role. It involves: Ensuring that all databases are accurately maintained and regularly updated Have a clear understanding of the HMO Property Management process and services that we offer Support the Licensing Team members in their day-to-day responsibilities Develop a good relationship with Team colleagues, Property Management team and with the Lettings Team Competently use systems to produce thorough and accurate inventories, regular property inspections and check out reports Complete detailed and precise property inspections, with an excellent understanding of what to look for in properties and record findings on the reports Manages diary in an organised and methodical manner Confident in delivering exceptional customer service to Landlords and Tenants alike Develop and maintain a good level of Property Management technical expertise Develop and maintain a good level of HMO / Licensing knowledge – understanding the different types of licenses and requirements affiliated with the licences etc. We're not just looking for someone who fits our team; we want to be a good fit for you too We're looking for individuals with qualities such as: Wants to join a successful and growing business Looking for a role that moves at a fast pace: no two days will ever be the same Has a natural flair for and enjoys dealing with people and, always looks to provide the best customer service At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: • Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. • Our Employee Assistance Programme offers free counselling support sessions. • Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. • Get the latest gadgets and appliances with our Smart Tech Scheme. • We're committed to reducing our carbon footprint with our Cycle2Work Scheme. • We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. • You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. • Celebrate your loyalty with special days and celebrations for length of service. • Planning for retirement? We've got you covered with that important pension pot. • We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. • And of course, we like to have a little fun too Our company socials bring our people together. So work hard, and then socialise even harder Join us and experience a workplace that truly values you. Apply today