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Implementation Specialist
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First Things First - What We Can Offer You
* Excellent salary and benefits package
* Private health insurance with Vitality
* Company pension scheme
* A generous annual leave entitlement plus a personal leave entitlement
* A discounts and cash back scheme
* A one-off Home Office Allowance
* 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
* Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
* Cycle to work scheme via Cyclescheme
* Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
* Simscout referral scheme - earn £££ if you refer a friend to work here
* Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
* Opportunities for career progression and development
* Casual dress and relaxed office environment
The Job
Are you passionate about technology, driven to help others succeed, and ready to make an impact? As an Implementation Specialist you’ll be at the heart of client onboarding and retention, making sure customers are empowered to adopt and thrive with our products.
Salary: Up to £40,000 depending on experience
Location: UK, Remote
What You’ll Do
* Train traditional customer workflows, enabling customers to adopt our products in their business.
* Provide data & design services to customers such as creating reports or output documents.
* Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
* Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
* Develop and maintain product knowledge, including staying up to date with recent product releases.
* Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
* Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
* Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
What You’ll Bring
* Experience in a similar role is highly desirable.
* A proactive problem-solver with strong communication skills.
* A passion for helping customers achieve success by guiding them through our product offerings.
* The ability to adapt to different learning styles and provide engaging, effective training.
Core values required of all Simpro, AroFlo, & Clockshark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Welcome
Welcome to Simpro! Together with ClockShark and AroFlo, we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us
Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises three industry-leading companies, Simpro, AroFlo, and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro and AroFlo provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
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