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Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
* 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service.
* Hybrid working options.
* Enhanced Maternity leave. Paternity and Adoption leave.
* 24/7 free and confidential employee assistance service.
* Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
* Life Insurance (4 x annual salary).
* Pension matching scheme (up to 5% of salary).
* Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
The Settlements Coordinator is a key role in the Agent Services department. The role holder is responsible for ensuring the quality and timeliness of data that is exchanged between relevant Settlement Industry stakeholders. Working in a fast-paced environment, the Settlements Coordinator manages exceptions in Industry Data Flows. Attention to detail and an analytical mind allows interpretation of data to facilitate problem solving on wide-ranging issues.
The accuracy of data is key in achieving the UK Governments Net Zero strategy and as a Settlements Coordinator, you are working to facilitate data availability for Stakeholders to manage Energy as efficiently as possible. This role is essential in maintaining SMS’s compliance to Industry standards, upholding a high quality of service for our customers, and embodying our culture of continuous improvement.
Key Responsibilities:
* Managing Data Flow Exceptions within Industry Standard SLAs alongside Customer contractual obligations.
* Providing technical and administrative support.
* Reporting on performance, exceptions, and resolutions.
* Building and maintaining relationships with SMS’s customer and third-party agents.
* Working with the technical team to implement changes in systems and processes in line with SMS’s culture of continuous improvements.
* Any other duties as required.
To be considered for this role, we would love you to have:
* GSCE's (or equivalent) in Maths and English.
* Proficiency in the use of Microsoft Office packages, particularly Excel.
* Excellent numerical reasoning and pattern recognition.
* The ability to organise and prioritise your workload.
* The ability to work to and achieve deadlines.
* The ability to work individually and as part of a wider team.
* Excellent problem-solving skills, confident at finding solutions to challenges.
* Strong verbal and written communication.
* Experience in the Electricity Metering industry and/or Data industry knowledge (advantageous).
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