Entry Level Customer Service Representative
At our company, we’re dedicated to building meaningful connections with our customers. As an Entry Level Customer Service Representative, you’ll be at the forefront of our customer engagement efforts, acting as the voice of our brand and the bridge between our products and the people we serve.
In this role, you will connect with both current and potential customers through proactive outreach, building trust and fostering lasting relationships. Key responsibilities will include understanding customer needs, answering inquiries with clarity and confidence, and effectively communicating how our products and services provide real solutions that enhance their lives. You will also be responsible for processing sales orders, following up on transactions, and concluding with the installation of service or delivery of product. This position starts off at the entry level with full training provided and opportunities to advance into a management position.
Key Responsibilities:
* Listen actively to customers, identify their needs, and make personalized sale recommendations.
* Gather feedback on customer satisfaction and record valuable insights to improve service offerings.
* Build rapport by providing consistent, personalized service.
* Update and maintain accurate customer records of all sales orders processed.
* Identify and troubleshoot issues, providing sale solutions where possible.
* Collaborate with marketing and sales teams to develop outreach strategies.
* Stay informed about industry trends and customer preferences.
* Work closely with sales to ensure a seamless customer experience.
Qualifications:
* Strong interpersonal and communication skills.
* Experience in customer service, outreach, sales, or a similar role is preferred.
* Familiarity with customer engagement tools is a plus.
* High school diploma or equivalent.
* Strong organizational skills and attention to detail.
We’re looking for:
* A positive attitude and a genuine desire to help people.
* Outstanding communication skills—both verbal and written.
* A customer-first mindset.
* The ability to problem-solve and think quickly.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Internet Publishing
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