Why Hospitality.
Hospitality is an exciting industry to become part of; it’s all about creating a warm and welcoming experience for all our guests and a rewarding environment in which you’ll love working. Are you looking for a career in Hotel Hospitality?
The Role
We are looking for a Spa Therapist who would enjoy working in a luxury Historic Hotel environment. The Spa Therapist will support the Spa Manager in all aspects of the Spa’s guest experience and operational excellence to ensure exceptional professional guest service is maintained.
Overview of the Role
* Carry out our treatments to the highest standard, in line with our brand and concept guidelines. Deliver a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner and in the time allocated.
* Adapt treatments in any way necessary to accommodate every guest need.
* Our guests have high expectations that must be exceeded; we expect all our team members to be guest-focused, creating a relaxed, fun environment for everyone to enjoy while maintaining high standards of professionalism.
* Understand your guests and their requirements – always aim to exceed expectations.
* Promote and sell our services, concept, and offering, maximizing the potential of all sales.
* Recommend products and give suitable aftercare/homecare advice in the best interest of each guest.
* Enjoy the job – demonstrating positive body language at all times.
* Maintain accurate consultation records for all guests.
* Actively promote all areas of the department at every opportunity.
* Ensure prompt and polite response to all telephone inquiries with a smile and a positive tone of voice.
* Deal with all guest comments or complaints and pass these on to your Manager in exceptional circumstances.
* Ensure that all potential sales opportunities are maximized.
* Adhere to any Company sales initiatives and increase sales opportunities.
Essential Requirements
* Ability to work as part of a team.
* Reliable, efficient, and proactive.
* 2 years Spa Experience.
* Fully qualified beauty therapist (CIDESCO, CIBTAC, NVQ Level 3 or above).
* Strong experience in delivering 5-star facial, body, and nail treatments within a luxury Spa.
* Confident and effective communicator who can converse at all levels.
* High levels of personal presentation and grooming.
About Us
Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other: the Buxton Crescent Hotel & Old Hall Hotel.
Buxton is a lovely historic spa town nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".
The Buxton Crescent is an historic iconic grade 1 listed building, one of the most architecturally significant buildings in the country. The Crescent was the centerpiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone extensive redevelopment and restoration completed in October 2020, offering circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar, and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings, offering our guests an ultimate luxury 5* experience.
The Old Hall Hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character that our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel that offers warmth while working within such a small team.
Benefits
Benefits from your first day:
* Free uniform provided (Dress code policy).
* Free meals on duty & themed meals.
* Tips paid to everyone.
* Team member of the quarter/year.
* Team members committee.
* Excellent opportunities for career development.
* Recommend a friend scheme.
* Colleague recognition & reward scheme.
Additional benefits after the probationary period:
* Welcome Hotel complimentary stay.
* Team member Hotel discounts across Ensana & Danubius Hotels.
* Family & Friends Hotel discounts across Ensana & Danubius Hotels.
* Pension Scheme, automatically enrolled - average earning threshold.
* 50% off Food & Beverage.
* Spa discounts on treatments.
* Spa day packages.
* Spa discounts on products.
Job Types: Full-time, Part-time, Permanent.
Additional pay:
* Tips.
Benefits:
* Company events.
* Company pension.
* Discounted or free food.
* Employee discount.
* Health & wellbeing programme.
* Referral programme.
Schedule:
* Day shift.
* Overtime.
Licence/Certification:
* NVQ Level 3 Beauty Therapy (required).
Work Location: In person.
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