Main Duties and Responsibilities:
* Maximise every member and guest's experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Be a competent key holder of the club, covering shifts as required.
* Have a good understanding of the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus and participate in these.
* Support the Fitness Manager with Gym Floor activities.
* Experience the products and services on offer.
* Ensure the cleanliness of the facilities is always above expectation by actively participating in the upkeep of the club, with support from the full team.
* Drive the secondary spend KPI targets.
* Competently deal with every member complaint and ensure the relevant manager is informed.
To learn more about the great things our brand does, please visit our LinkedIn page.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:
* Think without limits - Think fast, think fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role, and own the results.
* Be relevant - Relevant to our people, our partners, and the planet.
Need to be:
* Of an outgoing personality, with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Willing and able to participate in learning and development opportunities to progress both your competencies and career.
* Able to drop into operational key holder duties as required by the business.
* Passionate about fitness, administration, and customer service.
* Flexible - to work shifts to suit the needs of the business and take on additional duties where required to support team members.
* Target-focused - to support the club with sales and retention towards achieving success for the business.
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