Customer Programme Manager
Lechlade
£50,000 - £60,000 Per Annum
Our client are global leaders in their field! They are recruiting for a Programme Manager who will be the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts.
Customer Programme Manager Roles and Responsibilities:
1. Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts
2. Build and maintain strong relationships to enhance customer satisfaction and retention
3. Lead customer interactions, including regular meetings, business reviews and strategic discussions
4. Ensure all customer commitments on delivery, quality and service are met or exceeded
5. Proactively identify opportunities to expand business within existing accounts
6. Manage and resolve customer issues, conflicts and escalations promptly and effectively
7. Drive account profitability by managing pricing, costs and margins effectively
8. Ensure accurate and timely financial forecasting, including revenue, order intake and backlog
9. Oversee contract execution to minimize risk and ensure compliance with company policies
10. Secure timely payment collection and manage pricing deviations efficiently
11. Work with internal teams to ensure...