Volunteer Clinic Manager at Vision Care for Homeless People - Brighton
Join to apply for the Volunteer Clinic Manager role at Vision Care for Homeless People.
Our fully equipped opticians for people experiencing homelessness, located within First Base Day Centre, is looking for a volunteer Clinic Manager to run an opticians clinic. The clinic runs every Friday from 9:15 am - 12:30 pm.
What difference will you make?
This is a challenging role involving learning new skills, troubleshooting, and being part of a team that delivers a practical and important service for people experiencing homelessness. You will see the results of your work on the faces of clients when they receive a pair of glasses; often a significant step in putting their life back together again after experiencing homelessness.
You will join a community of over 100 volunteers delivering this vital service in cities across England. You will receive training on Safeguarding, Infection Control, Data Protection, and the Blink patient management system. The clinic and its procedures follow Covid infection control recommendations from the General Optical Council and NHS England.
What are we looking for?
You will need management and team leadership experience and skills. You do not need prior experience in eye care. You may be retired or semi-retired but willing to learn management of a new function. You will need the aptitude to learn our online Patient Management System called Blink. You will take pride in making the clinic an efficient, structured, and friendly service for our homeless clients. You will have empathy for homeless people and be friendly and approachable.
What will you be doing?
We need someone to run the clinic and support optometrists and assistants. You do not need opticians experience for this role, as we will train you, just an ability to learn the practicalities and procedures of running an opticians clinic and to use online systems.
The Clinic currently runs every Friday from 9:15 am - 12:30 pm. Ideally, you can attend either weekly or fortnightly. You will work with professional optometrists who will maintain the clinical standards while you will work alongside clinic assistants to maintain all other standards.
If you have no experience in an opticians, you will start as a clinic assistant to learn the ropes. You will be welcoming patients, registering them into the patient management system, helping them to choose spectacles, ordering, fitting, and repairing glasses. Soon you will take on the wider practicalities and administration of running a clinic as clinic manager.
Responsibilities include:
1. Meeting, interviewing, inducting, training, and supervising the team of volunteers and students who work in the clinic.
2. Training and mentoring the team to deliver accurate clinic processes, excellent service, and good communication with patients, centre staff, and volunteers.
3. Ensuring all administrative and clinic standard procedures are followed.
4. Processing and monitoring clinic data, tracking, ordering, and NHS forms using the online patient management system.
5. Advising on and troubleshooting problems with glasses, orders, collections, and follow-up of non-collections.
6. Ensuring the clinic has everything it needs to run, arranging for new stationery and supplies, and upkeep of clinic facilities.
7. Acting as local health and safety contacts for receiving and processing concerns or incident reports.
8. Undertaking occasional branch audits, such as local risk assessment and infection control.
Seniority level
Mid-Senior level
Employment type
Volunteer
Job function
Management and Administrative
Industries
Medical Practices
#J-18808-Ljbffr