About the role
We have an exciting opportunity for an IT Team Leader to join us on a permanent basis. In this role, you’ll join the iFaces Support team which provides second line support for the iFaces system.
You’ll play a key role in managing a team of technical professionals that provide support to iFaces in a fast-paced environment, whilst triaging related systems. You’ll ensure the team remain committed to resolving issues and delivering requests, whilst continuing to provide an excellent level of service to the business. You’ll manage relationships with our third-party suppliers, ensuring we maintain an effective working relationship with them, report any inconsistencies in performance, and manage any concerns.
Using your resource management skills, you’ll ensure the team is well equipped to cope with peaks in demand and you’ll ensure our third-party suppliers are meeting expectations, whilst playing a key role in building relationships with teams across the business.
You’ll have the opportunity to lead, manage, and motivate your direct reports so that they know what is expected, maximising their contributions to business objectives, and helping them to realise their potential. The ideal candidate will be able to demonstrate they can lead, influence, and facilitate relevant two-way communications to ensure that information is delivered in an effective, appropriate, and timely manner to promote holistic, quality understanding and collaborative work, as well as ensuring that stakeholders are engaged.
About you
As an IT Team Leader, you’ll have excellent organisation skills and be able to manage various priorities. You’ll be adept at setting and managing deadlines and able to work with a variety of stakeholders. You’ll ideally have experience of line management, and you’ll also have:
* An understanding of Agile ways of working.
* Experience managing a technical support team.
* Problem and incident management experience.
* Awareness of ITIL.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary - Up to £50,000 annual salary (depending on experience)
* Annual bonus (up to 17.5% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1 billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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