Role: Operations Manager Location: Manchester Region Salary: £65,000 - £70,000 plus package and bonus Social Housing Permanent role Gordon Leak Associates is working with a growing Social Housing company who are looking to recruit an experienced Ops Manager to join their North Region. This is a fantastic opportunity to join a company who due to growth is offering a competitive salary, career progression and a fantastic work life balance. We are looking for candidates that have worked in Social Housing/Housing Associations or on External projects but will also consider other refurbishment experience within housing. This is an exceptional role with a clear progression path. Duties Lead and manage the day to day responsibility for the Housing team You will be responsible for ensuring the most effective processes in place, to enable to deliver the best service Responsible for managing the budgets in these areas and ensuring value for money. You will have in-depth knowledge of Housing services and a proven track record in leadership, housing management and budget management Experience of management of specialist housing services within a regulated environment Experience of developing and delivering service improvement projects Experience of operational leadership of case management including effective partnership working Evidence of leading successful, high performing teams Ability to use insight reports and implement change initiatives as a result Able to perform to a high standard within a pressurised environment Excellent written communication skills for effective correspondence, report writing and statistical work and excellent verbal communication skills including assertiveness, listening, negotiating, and influencing skills Demonstrable ability to make informed decisions when assisting and supporting dealing with complex or challenging cases You will need to have strong interpersonal, communication and leadership skills at all levels To act as a role model in actively putting the customer at the heart of the service. Responsibility for ensuring that your team work safely and ensure compliance. For more information please apply with an updated CV or contact Jennifer directly