Key Duties Responsible for undertaking phone calls for next day admissions to preempt cancellations. Responsible for generating and sending out patient admission letters for Ophthalmology GA patients Responsible for the administration of the generic email account and placing additional TCI requests in partnership with the Nurse in Charge for the day. Assisting in planning the weekly allocation sheets and as new bookings come in, that these are checked regularly to ensure capacity is not exceeded, alongside checking the theatre management system Bluespier for changes to allocated patients. Provide correct starving instructions to patients relevant to their admission time if requested via telephone pre-admission Contact patients via telephone to change TCI times as required Scanning to email, the optometrist referrals after the GA cataract surgeries Preparing daily notes for DSU, organising all the correct paperwork for the correct surgeries. If patient cancels surgery, inform relevant personnel, cancel on Allscripts PAS and update to reflect the cancellation. Responsible for discharging the patients as they go home throughout the day on Allscripts or transferring them to a ward if the patient does not go home. On day of surgery when patients arrive, check their demographic details are correct and admit and amend any necessary details on Allscripts PAS. Workstation is required to be kept clean and tidy in line with infection control policy. To receive general telephone calls, taking messages accurately and passing these on to the correct person, dealing with initial enquiries in a friendly professional name and referring the call to the relevant member of staff, as appropriate. To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval. Maintain records regarding admission/discharges/ward attender/ appointments on clinical IT systems. To undertake other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing and sending emails. Responsible for preparing discharge notes for scanning. Responsible for ordering and maintaining stock stationary levels through our ordering system Xerox. Ensure that all notes are tracked to the relevant department. Arrange for urgent collection and delivery of notes as required. Ensure that patient case notes are available, creating event notes when needed, including patient labels and wrist bands. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy. Provide appropriate information to the Private Patients Officer regarding overseas/private patients. Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results. Assigned Tasks within Ward/Department To assist with reception and comfort of relatives as requested by nursing staff. Work collaboratively as part of an integrated team Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales. Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision. General Responsibilities To ensure the confidentiality of all patient information and Trust business. To comply with all Trust policies and procedures. In accordance with the Trusts Health and Safety Policy, the post holder must take reasonable care of their own health and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accident or untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the ward/department? To respond appropriately to clinical emergencies as directed by the senior officer/nurse in charge. To contribute/to participate in any initiatives to improve the quality of service to patients.